How can we help?
Quick answers to the most common questions. Can't find yours? Email hello@liveshoply.app.
How do I turn LiveShoply on in my theme?
In the app go to Storefront and click Enable next to “Mini-player & reminder popup”. This opens the theme editor with the LiveShoply app embed — switch it on and click Save. To add shows or videos to a page, use the “Add to theme” buttons on the same screen.
How do I go live from my phone?
Create a show under Shows, add products, then tap “Open live studio”. Open the link on your phone, allow camera and microphone access, and tap Go live. Keep the studio tab open until the replay has finished uploading after the show.
How do I stream with OBS?
Choose “OBS / RTMP” when creating the show (Starter plan and up). On the show page click “Get stream key & studio”, paste the server URL and stream key into OBS (Settings → Stream → Custom), start streaming, then press Start show.
How do premieres work?
Choose “Pre-recorded premiere” when creating a show, then upload a video or pick an existing replay. The video starts automatically at the scheduled time for everyone, and ends when the video finishes. Open the host studio during the premiere to chat and run polls.
How do live deals work?
On the show page (or in the studio's Engage tab) choose a percentage and click Create live deal. LiveShoply creates a real Shopify discount code, valid for 24 hours and once per customer, and shows viewers a one-tap Apply button.
How do I multistream to Facebook or YouTube?
On Growth or Pro, add destinations in Settings → Multistreaming. They're used for OBS/RTMP shows. For Facebook, turn on “Use a persistent stream key” in Live Producer so the key doesn't change between shows.
Where do I find the replay?
Under Shows → Past & replays. Replays appear on your live page and in the Shows & replays section automatically once processing finishes, usually within a few minutes.
How are viewer minutes counted?
One viewer watching for one minute is one viewer minute — counted to the second, across live shows, replays and videos. You can see your usage at the top of every page in the app and on the Plans page.
How do I export my subscribers?
Go to Audience and click Export CSV. On Starter and up you can also connect Klaviyo so new subscribers sync automatically.
Still stuck?
Book a quick call and we'll set up your first show together.